The departments

Everything a back office does,
without the back office

Take one. Take all six. Each runs on its own people, and none of them require you to hire, train, or supervise anybody. You are buying the output, not the headcount.
01

Customer support

Your inbox, your chat and your messages answered by people who know your business, in English and Spanish.

A written playbookThe twenty questions you get every week, answered once, properly, so every reply is consistent.
Response times you can promiseWe agree on a target and we report against it. If we miss it, you see that too.
Escalation rulesWhat we answer, what we route to you, and what nobody has to wait on.
Both languages, nativelySpanish written in Spanish. Your customers can tell the difference.
Every channelEmail, web chat, WhatsApp, social messages, and the form on your site.
A record that staysConversations tagged so you can see what people keep asking for.
This is where the free audit usually starts. Send us a week of your inbox and we will show you what percentage of it never needed you.
02

Administration

Scheduling, documents, quotes, follow ups and the paperwork that stacks up while you are out doing the actual work.

Quote follow upEvery quote chased on a schedule. Most businesses send one and never call again.
Calendar and schedulingAppointments booked, confirmed and reminded, without you touching it.
Documents where people find themOne structure, named the same way every time, so nobody asks you where something is.
Invoices out and chasedSent on time, and followed up when they age.
Data entry that stays currentThe spreadsheet or system you already use, kept accurate.
Procedures written downThe things only one person knows, turned into something anyone can follow.
The cheapest work you will ever get is the quote you already sent. It is half won, and almost nobody follows up on it.
03

Bookkeeping

Invoicing that reconciles, real cost with freight and duties in it, and a month that actually closes.

Sequential numberingNumbers that cannot repeat and cannot skip, with a record of every invoice you ever sent.
Multiple currenciesHandled properly, with the rate recorded on the document, not guessed later.
Real landed costFreight, duties and fees included, so you know what a unit actually cost you.
Margin you can trustWhat each product or job actually earns, not what you hope it earns.
Month end closeReconciled, matched, and finished on a date, not whenever.
Reports someone readsOne page. In, out, and what changed since last month.
Most small businesses do not have a pricing problem. They have a cost problem. They are quoting off a number that never included freight.
04

Marketing

Getting found, getting reviewed, and getting called. In that order, starting with the channels that cost nothing.

Google Business ProfileClaimed, verified and finished. Categories, service area, hours, every service listed on its own.
Directories that matchYelp, Angi, Thumbtack, Nextdoor, with identical information everywhere. Google checks this.
Reviews on every jobAsked automatically when work finishes, and every review answered.
Content so you look realEnough presence that somebody checking you up finds an active business.
Paid ads, laterOnly once the free channels are proven. Otherwise you are buying clicks that go nowhere.
A monthly reportHow many leads, where from, and what each one cost.
We will not spend a dollar of your ad budget in the first months. Ads multiply something that works. They do not fix something that does not.
05

Branding & design

A complete identity, or just the pieces you need this week. Built so anyone on your team can apply it without asking you.

Logo and full lockup familyHorizontal, vertical, reduced, monochrome, and the avatar and favicon set.
Palette and typographyChosen for contrast and legibility, with the combinations that are not allowed written down.
A brand manualSo the next person who touches your brand does not have to guess.
Every file you will needVector masters and export sizes, ready for print, web and social.
Sales materialCatalogs, one pagers, decks, flyers and quotes that look like the same company.
Social and packagingTemplates you can reuse, not a one off you cannot repeat.
We built our own identity from scratch in a single day, start to finish. Ask to see the manual, it is the same thing you would get.
06

Web & systems

The site people reach you from, and the internal tools that replace the spreadsheet everyone is afraid to touch.

A site built to convertFast, reachable from a phone, and clear about how to contact you in under four seconds.
Found on searchStructured so Google understands what you do and where you do it.
Inventory and costingWith SKUs, suppliers, and landed cost, so you stop keeping it in your head.
Quoting and invoicingGenerated from your own data, branded, numbered, and filed automatically.
Client portalsSo customers check status themselves instead of calling you.
You own all of itBuilt in accounts you hold. Nothing breaks and nothing disappears when we stop.
Nothing we build requires a subscription to us. If you replaced us tomorrow, everything keeps running.

Tell us what is not working.

Send a short description of the mess. We send back a written page: what it is costing you, how we would fix it, what it would cost, and how long it takes. No call, no pitch, no obligation.

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